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Refund Policy

Customer Satisfaction Guaranteed

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At Ease Motion, we are committed to providing high-quality fitness products and ensuring our customers are satisfied with their purchases. If for any reason you are not completely satisfied with your fitness bands, we offer a straightforward refund policy to make things right.

 

Eligibility for Refunds

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To be eligible for a refund, please ensure that:

  1. The item must be unused and in the same condition that you received it.
  2. The item must be in its original packaging.
  3. The return request is made within 30-40 days of the delivery date.

 

Fast delivery 

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  1. $1.00 coupon code if delayed
  2. Refund if package lost
  3. Refund if items damaged due to delivery
  4. Refund if no delivery in 30-40 days

 

Free returns within 90 days

Non-Returnable Items

  • Used or damaged items not due to our error.

 

How to Request a Refund

  1. Contact Us: Email me at [email protected] with your order number and reason for return.
  2. Return Authorization: Once your request is approved, you will receive a Return Merchandise Authorization (RMA) number and return instructions.
  3. Ship the Item: Send the unused item in its original packaging to the address provided. Include the RMA number on the package.
  4. Inspection and Refund: Once we receive and inspect the returned item, we will notify you of the approval or rejection of your refund. If approved, your refund will be processed within 3-15 business days, and a credit will be applied to your original method of payment.

 

Late or Missing Refunds

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If you haven’t received a refund yet, please follow these steps:

  1. Check Your Bank Account: It may take some time before your refund is officially posted.
  2. Contact Your Credit Card Company: Processing time varies between credit card companies.
  3. Contact Your Bank: There is often some processing time before a refund is posted.
  4. If you’ve done all of this and still have not received your refund, please contact us at [email protected]

Exchanges

We only replace items if they are defective or damaged. If you need to exchange it for the same item, email us at [email protected] with your order number and details of the defect or damage.

Shipping Costs

You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.

Contact Information

If you have any questions about our refund policy, please contact us at:

 

Thank you for shopping with Ease Motion. Your satisfaction is our top priority.

This policy ensures transparency and customer satisfaction while also protecting your business from potential abuse of the return system. Make sure to adapt any specific details to fit your actual business operations and requirements.