Customer Support

At Ease Motion, we are dedicated to providing exceptional support to ensure a smooth and enjoyable experience for our customers. Whether you need help selecting the right fitness bands, have questions about your order, or require assistance with returns, our team is here to guide you every step of the way. As a student-run business, we value every interaction and strive to create a friendly and responsive environment where your satisfaction is our top priority. Reach out to us anytime—your fitness journey is our passion, and we’re here to support you!

To address concerns about the legitimacy of dropshipping and ensure compliance with laws in Canada, the USA, and the Philippines, here is a summary of applicable laws, customer protection regulations, and resources:

1. Consumer Protection Laws

Canada: The Competition Act ensures fair trade practices, requiring honest advertising, clear product descriptions, and transparent pricing. Online sellers must also comply with the Consumer Protection Acts specific to their provinces, which protect customers from scams and misleading business practices.

USA: The Federal Trade Commission (FTC) oversees e-commerce businesses, including dropshipping. Sellers must honor refund policies, deliver goods as advertised, and provide accurate shipping times. Violations can lead to penalties.

Philippines: The Consumer Act of the Philippines (RA 7394) mandates fair trade practices, accurate product descriptions, and customer refund rights. Businesses must register with the DTI (Department of Trade and Industry) to establish credibility.

2. Refund and Payment Protections

Using PayPal ensures customers can request refunds for undelivered or defective products, offering an extra layer of security for transactions. AliExpress also has a Buyer Protection Program, which provides refunds if products are not delivered or are significantly different from their description.

3. Dropshipping Guidelines

Compliance requires selecting reliable suppliers to avoid delays and counterfeit goods. Both AliExpress and US-based suppliers like Spocket offer tracking and quality assurance to ensure timely delivery.

Suppliers should align with local consumer laws and provide proof of shipment and product quality. Regular audits and transparent communication with suppliers minimize risk.